Report Suspicious Emails and Texts
Blue Ridge Bank will never ask you to provide, update or verify personal or account information through unsolicited email or text message, so if you receive a fraudulent or suspicious email or text message that uses the Blue Ridge Bank logo, name, or website:
- Do not reply to the message and do not click any links in the message.
- Forward the message to us immediately to [email protected]. Do not remove or retype the subject line, or change the message in any way.
- After forwarding the email, immediately delete it from your inbox.
- If you have online banking, log on to online or mobile banking from our website or the myBRB app to change your User ID and Password.
- If you clicked on a link in an email or text and provided your online banking User ID or Password, please change your User ID and Password immediately.
If you receive a fraudulent or suspicious email or text message from another company or financial institution:
- Do not reply to the message and do not click any links in the message.
- Forward the message directly to the company, using an address you know to be correct, or call them to report the email.
- After forwarding the email or text message, immediately delete it from your computer or mobile device.
Thank you for being alert to suspicious messages and for reporting it. Visit our online Identity Protection page for additional information about how to protect your information.If you have any questions or if we can help you in any way, please contact our customer service team at [email protected]